Terms & Conditions
Non-Delivery
We advise that someone is in during our delivery hours. We can leave your delivery in a safe place (and ideally out of the sunshine) but this is not advised and we will not be held responsible if anything happens to your delivery.
When you place your order with us, please add any instructions for the driver in the box called 'Delivery Instructions'. You will find this on the first page of the checkout process.
Due to the perishable nature of the delivery items, if we are unable to get hold of you and there are no delivery instructions provided, we will return your order to store and it will need to be collected.
Cancellations
We can only accept cancellations 3 days before your nominated delivery date. After this point we will have already placed the order with our suppliers so we cannot make any changes and will deliver your package as requested.
Deliveries made during the Christmas or seasonal holiday periods are subject to different cancellation terms & conditions which means we will require a longer notice period. Placing an order means you accept these terms and conditions and will be liable for the full-cost of your order. If you should have any issues please contact us on info@seafoodemporium.co.uk
Emails
We will send you an order confirmation email. If there is any availability issue with your order, we may email or call you make alternative arrangements or issue a refund.
Phone Calls
We will only call you if we need to contact you for delivery purposes or a change to your order.
Returns
Unfortunately due to health & safety regulations, we are unable to accept any returns of our products once they have been delivered.
Complaints
If you are unhappy with any aspect of your order please get in touch within 48 hours by email or by phone.
info@seafoodemporium.co.uk 01252-981753
Guarantee
We aim to supply seafood and provide an overall service of the highest quality. If you think we have failed, please contact us on info@seafoodemporium.co.uk We will aim to acknowledge your complaint within one working day, and say how we propose to resolve it within five working days.
Consent
By using our website you consent to us collecting and using your personal information as described in our privacy policy.